PlastiCard values customer satisfaction and is dedicated to addressing complaints in a prompt, fair, and efficient manner. This policy outlines the process for lodging and resolving complaints.
Making a Complaint
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Customers can raise complaints regarding any aspect of our products, services, or interactions with our team.
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Complaints should be submitted with clear details of the issue and any supporting documentation.
Complaint Resolution Process
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Acknowledgment: Complaints will be acknowledged within five business days.
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Investigation: Our team will thoroughly investigate the issue and may contact the complainant for additional information.
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Resolution: A response outlining the resolution will be provided within 30 days of receiving the complaint.
If you are not satisfied with the resolution provided, you may request a review of your complaint by our senior management team.
